Family Access - Frequently Asked Questions

•  Help! Why doesn’t my student’s quarter 1 grade match up with my student’s semester grade and assignments in GradeBook?
•  Can I get my high school student's transcript through Family Access?
•  Can other people see my student's personal information on Family Access?
•  How can I access my student's test scores?
•  How do I know Family Access is secure and safe?
•  How do new students get passwords?
•  How many passwords are there per family?
•  How will other authorized family members receive their passwords?
•  What if I don’t see any high school grades or assignments posted until the grading period ends?
•  What if I don’t see any middle school grades or assignments posted until the grading period ends?
•  What if I have questions about my Family Access log in or I forget my password?
•  What if we miss Back to Business days and Curriculum night?
•  What kind of information is available?
•  What should I do if I can't get Family Access to work on my computer?
•  When school starts, how will families get their passwords?
•  When school starts, how will students get their passwords?
•  Why do I lose my connection to Family Access after 3 to 5 minutes?