Tech Support

WHERE TO REACH OUT FOR TECH SUPPORT

IT STUDENT Helpdesk: 425-837-6371

Students/Families may call this line to receive support for:

  • School issued laptop
  • Office365 account access or Classlink account access. Classlink is synced with the Office365 username/password.
  • Missing power cords 

Helpdesk hours: Monday - Friday 8:00 AM - 3:00 PM starting September 1

 

Email Helpdesk for Canvas Support: ISDEdTechHelp@issaquah.wednet.edu (available September 1)

Use this email to get support on accessing Canvas.  This is supported by ISF volunteers, district staff and many of our secondary librarians who offered to help the back to school RUSH!

If families have a problem with the Internet hotspot provided by the ISD - Call T-Mobile's Technical Support: 1-800-375-1126 for general questions & troubleshooting.

 

Check on the status of District issued technology

Did I request a laptop or hotspot? Is it ready for me to pick up? I didn't request technology before, but would like to now.

Please call us during office hours so that we can assist you (425) 837-4168

Outside of office hours, please send an email to: ISDStudentTechHelp@issaquah.wednet.edu

 

CONFIRM AND “SAVE” USER ID AND PASSWORDS TO FAMILY ACCESS
https://www.issaquah.wednet.edu/family/FamilyAccess

Family Access (Skyward) is on the ISD website home page.  Click on Family Access in the title box.  That will take you to the Family Access webpage. The webpage contains a video tutorial and other helpful information on user ID, etc.   On the top of the tan box on the right are links to log in to Family Access.  Students and parents each have their own log in and access.

Every year the password of students entering the 6th grade is automatically changed in the system.  The new password for your 6th grade student is emailed to the parent/guardian.  Parents, this email will be sent to the email address that is in Skyward. User ID and passwords for 7th and 8th graders do not change.

Contact your school Registrar, Diana Henneuse (henneused@issaquah.wednet.edu) or Assistant to Principals, Emily Lee (Leee2@issaquah.wednet.edu) if you or your student cannot log in to Family Access.

 

CONFIRM AND “SAVE” YOUR USER ID AND PASSWORDS TO CANVAS

https://issaquah.instructure.com/login/canvas

On your school website home page along the left side is a box titled “Canvas Log In”.  Click that box to be taken to the log in page of Canvas.  (Save this site to your favorites or add a shortcut to your desktop. Your child will be using this site daily. ) 

Username: Same as the student network/computer username. Typically, this is the first four letters of the last name, first three letters of the first name and last two numbers of the graduation year. For example, John Smith who graduates in 2022 would have the username SmitJoh22. 

Passwords: The 7-digit student ID number followed by ISD (in capital letters). Example: 1234567ISD   Student ID numbers are found in Family Access.

Parent Canvas accounts will be available on September 1st.  Parents will have an “observer” role in Canvas allows access to view their student(s) courses, etc.   Directions for parents to create their own user ID and password in Canvas will be sent out in Enews once the accounts are available.

 

ONLINE TOOLS AND HELPFUL TUTORIAL VIDEOS

On the ISD website homepage click on the words “Student Portal”. That will take you to the Digital Resources for Students page.

https://www.issaquah.wednet.edu/family/supports/learning/digital-resources

This page contains helpful information on student access to online curriculum materials and the Student Portal Secondary Grades 6-12. 

Click on the Student Portal Secondary Grades 6-12 to be taken to the CANVAS information and log in page.

https://www.issaquah.wednet.edu/district/departments/Technology/canvas

Here is where you and your student will find useful videos in navigating the learning management system.