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Regulations Manual

Administrative Regulations Manual & Procedures

Under Policy Governance®, within the directives and limitation listed in the Board Governance Policies, the Board delegates the development and implementation of Administrative Regulations and procedures to the Superintendent and staff, except in regard to issues for which they are mandated by law to take direct action. A comprehensive review and revision of all District policies and procedures was completed between August and December 2015, and the conversion to an Administrative Regulations Manual was completed on February 1, 2016.

Regulations establish legal records and standards of conduct for the school district. Regulations can provide a bridge between the School Board's philosophy and goals and the everyday administration of programs.

The Issaquah School District is continually updating Regulations and procedures to keep current with state laws and regulations as well as best practices. Regulations or procedures on this website may be in transition or in process of being revised. Please contact Tricia Romo, Public Records Officer, if you have a specific policy question or to double-check on a Regulation.

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4000 - Community Relations

Complaints Concerning Staff or Programs Procedure - 4220P


Code: 4220P

Adopted: 9/13/1997

Last Revised Date: 8/7/2015

The following guidelines and procedures are intended to protect the rights of all individuals and to assist parents/community members or citizens, and district employees to resolve concerns. These guidelines are based on the belief that satisfactory resolution of problems most often occurs when those parties directly involved have the opportunity to discuss their concerns with each other and work together to resolve the issues.

The procedure outlined below should be followed for any complaint against an Issaquah School District employee, except complaints arising out of student discipline (WAC 180-40) or special education (WAC 392-172A).

Step 1: First the parent/community member shall be required to attempt to resolve the concern or complaint with the individual employee.

Step 2: If the employee and the parent/community member have not resolved the concern or complaint at Step 1, either party may request the principal or immediate supervisor of the employee to assist with resolution.

Step 3: If the concern or complaint is not resolved to the parent's/community member’s satisfaction, the parent/community member must then put the complaint in writing on the Parent/Community Member Complaint Form and present it to the building principal or supervisor. The building principal or supervisor must give the employee named in the complaint a copy of the complaint within one (1) working day* of the receipt of the form.

Within five (5) working days* after the filing the Complaint, the principal or supervisor must discuss the Complaint with the employee, who may have an association/union representative present. The employee shall have ten (10) working days* after the filing of the Complaint to file a written response with the building principal or supervisor. Following the principal's or supervisor's inquiry or investigation of the Complaint, his/her response shall be sent by certified mail to the parent/community member not more than fifteen (15) working days* after the filing of the complaint. A copy of the administrator's response shall be given to the employee and retained in the building file or District legal file no later than that date.

Step 4: If resolution is not attained at Step 3, the association/union shall have the option to formally represent the employee involved.

If the parent/community member is not satisfied with the response of the principal or supervisor, the parent/community member may appeal to the Superintendent in writing within ten (10) working days* of receipt of the Step 3 response. Copies of the appeal request shall be sent to the employee, the principal or supervisor, the Board of Directors and the association/union within one (1) working day* of its receipt by the superintendent.

Upon receipt of the appeal, the Superintendent shall review any previous inquiry or investigation of the Complaint or conduct a new inquiry or investigation and forward a response by certified mail to the parent within ten

(10) working days.* At the same time copies of the response shall be given to the employee, the principal or supervisor, the Board of Directors and the association/union.

Step 5: If the parent/community member is not satisfied with the response of the superintendent, the parent may submit a written appeal to the Board of Directors within ten (10) working days* of receiving the Superintendent's decision.

Following its review, the Board of Directors shall forward a written response by certified mail to the parent/community member within five (5) working* days following its next regular meeting. At the same time, copies of the response shall be given to the employee, the principal or supervisor and the association/union.

All of the timelines contained herein can be adjusted by the District if the nature of the Complaint or time of filing indicates that more time is needed to complete further review, to conduct a new inquiry or investigation, and to process the complaint.

*For purposes of these guidelines and procedures, the term “working day” shall mean any day during the regular school year on which children are scheduled to attend school, or any day during the summer break on which the school district's central office is open for business.

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