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Need care? Know where to go—and what it will cost

 If you need care but your doctor isn’t available, you have options. The exact cost of your visit or call depends on your plan and the care you get.

24-Hour NurseLine (Free)

 Call the 24-Hour NurseLine to discuss your symptoms and get advice on where to go for care.

Virtual care with Teladoc® ($)

 For conditions like flu symptoms, allergies, and ear infections, talk to a doctor by phone or video.*

Urgent care ($$)

Urgent care clinics offer care for illnesses like ear infections, flu symptoms, or sprains.**

Emergency room ($$$)

Go to the emergency room for life-threatening or severe conditions like severe abdominal pain, shortness of breath, sudden numbness, loss of consciousness, or broken bones.

Tip: Add these contacts in your mobile phone so care is always at your fingertips:

  • 24-Hour NurseLine: 800-841-8343
  • Teladoc: 855-332-4059;

* Teladoc operates subject to state regulation and may not be available in certain states. Teladoc video consultations are available 7 a.m. to 9 p.m., 7 days a week. Teladoc is an independent company that arranges virtual medical care services on behalf of Premera Blue Cross.

**Source: 24-Hour NurseLine. These examples are not meant to be used as medical advice. Please call the 24-Hour NurseLine about your specific issue to get advice on where to go for care.


Kaiser Permanente Health care services

Consulting Nurse Service

Want care advice or know if you should get immediate medical attention? Our Consulting Nurse Service can help 24/7. A nurse will listen to your concerns, and if necessary, direct you to the best location to get care. You'll need to give your member ID number.

Phone icon Seattle area: 206-630-2244

Phone icon Washington state and North Idaho: 1-800-297-6877

In a life-threatening emergency, call 911 or your local emergency number.

Secure messaging

If an immediate response isn't needed, you can email the Consulting Nurse Service through our "Contact Your Care Team" feature. A consulting nurse generally will respond within one business day, sending a message to your secure inbox.

To use the secure message feature, you must receive primary care at a Kaiser Permanente medical office and register for secure online services on our member website.

Benefits Contact Information

Last names A-K  Rhonda Kurtenbach (425)837-7065

Last names L-Z  Peggy Merrill (425) 837-7152

Retirement Questions? Julie Gust  (425) 837-7003 



Employee Assistance Program

To LOG IN - User ID = IssaquahSD

this site provides free/low cost assistance for ISD employees click to find information.