Student and Parent Guide to Problem Solving
STUDENT & THE TEACHER/COACH/PERSON OF CONTACTThe first point of contact to resolve any concerns should be the people the concern is directly regarding. If a student is having an issue with a teacher about a grade, a coach about playing time, etc. we should try our best to have them practice having conversations that address their concerns in a kind and solution oriented manner.
If not possible, try
COUNSELOR OR PARENT & STUDENT & TEACHER/COACH/PERSON OF CONTACT
Sometimes these conversations can be scary for students. If that is the case, parents should work with the students to support and participate in addressing the concern with the person the concern directly involves.
Still needing more support? Try
THE ASSISTANT PRINCIPAL/ATHLETIC DIRECTOR/ACTIVITIES DIRECTOR/PRINCIPAL
As the instructional leaders, we are happy to join the ongoing conversation that has already started to see if we have additional insight to support the problem solving that has already been initiated between the family/teacher or coach.
If after working with someone on leadership, you’re still feeling the school is not resolving your concerns, try
EXECUTIVE DIRECTOR OF HIGH SCHOOL EDUCATION
When a concern cannot be resolved at the school level, the next step is to contact the principal’s supervisor, the Executive Director of High School Education.
What if I don’t know who to contact regarding a certain issue?
Call our main office at 425-837-6000
What if I haven’t heard back after a day or two?
Staff have 2 school days to respond to phone/email per their contract.
What if I haven’t heard a response in 2 school days?
Try again or contact your child’s assistant principal.
Can I go directly to my child’s assistant principal if we’re not comfortable meeting with the teacher/coach? *
You’re always welcome to request a meeting but no action will be taken until you’ve attempted to problem solve directly with the staff member.
*Exceptions are made for egregious actions on staff member’s part
Why can’t we just go directly to the assistant principal or principal and get results?
- We want students to practice problem solving and self-advocacy.
- It’s unfair to hear one side of a story and take action from just one side.
- We are always interested in growth and if teachers/coaches/etc. aren’t receiving feedback, how will they improve?